Hi Grace, Thank you so much for sharing your experience with us! 💌 We're so sorry about the mix-up with your order, but we're so happy to hear that our team was able to help you quickly and make the process as smooth as possible. Your kind words makes us so happy. We hope you're loving your new duvet and wish you many cozy nights ahead! ☁️💙 All the best, Nils ☁️

Hi ✨ Thank you for your review! 😊 How great to hear that the order was smooth and that the delivery time met expectations. We really appreciate that you took the time to share😻 Best regards, Nils ☁️

Hi Gandolfa! We’re very sorry for the delay 💔 I can see that my colleague is currently assisting with your case and following up on the delivery. We truly hope the order will be with you very soon and that you will like them 💌 Best wishes, Nils ☁️

Hi Erna! We’re really sorry to hear that your order was delayed 💔 I see that you’ve already been in touch with us and that my colleague has helped you. Wishing you all the best and hope everything is now sorted ✨ All the best, Nils ☁️

Hi Kerstin, We're so sorry your package didn't arrive in time for your Christmas present – that's especially frustrating 😔 The order placed on December 16th was delivered on January 8th. Our standard delivery time is 7–10 business days. Unfortunately, deliveries to Switzerland can be delayed due to customs clearance, which is beyond our control. Any customs duties and import fees are the responsibility of the recipient, as per our terms and conditions. Thank you for taking the time to give us your feedback. We hope you still enjoy the product ✨